Several years ago, one of our property managers mentioned in a performance review that she responded better to positive, rather than critical feedback. About that same time, I met a doctor at one of our properties who had an interesting way to systematize positive feedback in his organization. I learned about it by walking by one of his staff events in the conference center one December. There were tables laden with iPads, TV’s, tickets to sporting events, gift cards, wine – an enormous bounty!
When I asked him about it, he said this was their annual attaboy / attagirl auction for the entire company. He gave every employee the opportunity to “tell on” another employee who went above and beyond in the service of one of their patients. This gave him a better view of all the good things going on in the organization and a reason to celebrate exceptional performance each year. Each attaboy/attagirl equated to a ticket, which could be used in a drawing at the annual attaboy/attagirl auction. The auction prizes were a combination of purchases from his practice and Christmas gifts from his vendors and drug reps.
We have since adopted this tradition at Coram and, each year at our Christmas party, we celebrate the attaboys/attagirls from the year. Here is a recent example of a submittal from one of our managers:
“I would like to nominate Anne for 2 Atta Girls! She had a big week last week by planning and executing a Super Bowl Party for the tenants with 4 different silly games and food at a cost of right around $100 AND she took the plunger by the handle and took care of not one but 2 stopped up toilets while Kevin was out sick.”